info Lloyds EN

Service temporarily unavailable

Due to the integration of the computer systems of Lloyds Bank International into the Banco Sabadell group, we inform you that the BS Online and BS Mobile services will be interrupted on Saturday 15th of March until Sunday 16th of March.

We also inform you that, during this period, you will be able to continue to use Banco Sadabell cash machines.

This is the message that you will see on your screen during this period: 

 

 

If you are in any doubt or would you like more information about this service, you can visit the website or our customer care services by calling 902 100 079. You can also find us on Twitter, Facebook and Google +.

New Banco Sabadell website and mobile banking services now available

We are pleased to inform you that all the group’s services have been re-established and that the process of operational integration between Lloyds Bank International and Banco Sabadell has been successfully completed. From now on, you can operate on the website www.bancsabadell.com.

For this reason, and in line with our commitment to providing you with timely information, you can consult below our answers to frequently-asked questions:

BS Mobile, the Banco Sabadell app for mobiles and tablets

The integration of Lloyds Bank into the Banco Sabadell group will mean the incorporation of new distance banking services for new customers. Thus, if you are one of them, from 16 March 2014 you can download and start using BS Mobile, the Banco Sabadell app for mobiles and tablets.

 

• What is BS Mobile?

BS Mobile is the service through which you will be able to operate with and consult your accounts from you smartphone or from your tablet, whenever and from wherever you wish and with maximum convenience and security. BS Mobile is available for all the main terminal models that exist in the market: Android, iOs, BlackBerry and WindowsPhone. 

 

• Which banking operations can be carried out using BS Mobile?

With BS Mobile, you can carry out your main banking operations and you can carry out your favourite transactions. Through the app’s menu, you can access different operations such as accounts, cards, direct debiting of bills, savings and investment, loans and mortgages, among others. You can consult the main operations that you can carry out with BS Mobile at this link. 

 

Notices and alerts service via SMS and email

 

In the presentation at the start of this post, you can find out about the new features that will be available to you with the new notices and alerts service from Banco Sabadell, which you will be able to configure via BS Online, from 16 March 2014.

The notices and alerts service allows you to be informed, via your mobile or your email address, of all transactions in your accounts at the very instant they take place: incoming salary or pension payments, receipt or issuing of transfers, direct debit charges, tax payments and refunds, stock market transactions and operations awaiting signature, information on card purchases, withdrawals at cash machines, etc.   

If you were already receiving alerts via SMS or email, your main alerts will be automatically maintained active. We recommend that if you do not already use this service that you activate it to discover all of its benefits. 

Help for accessing BS Online and BS Mobile

 

Our distance banking services BS Online and BS Mobile have two differentiated and independent accesses for personal banking and business banking customers. 

To operate with your personal banking accounts, you should access the 'Personal’ tab on the home page. If you are accessing from BS Mobile, select the “Personal” option on the access screen itself. You should follow the same process if you wish to view your company accounts, i.e. select the 'Business’ tab whether accessing via BS Online or BS Mobile.

If you have accounts in both segments but you would like to view them together, from the global position you should access the option “access to your accounts”.

If you have identified yourself using the “Personal” tab and wish to view or operate in “Business”, you should press the “Disconnect” button and, next, select the “Business” tab and identify yourself once more.

 

 

Through BS Online, you can also request a grouped view of your “Personal” and “Business” accounts. To do so, you should log on to BS Online, access “All my accounts / Global position” and select the “Access to your accounts” option.

Remember that we are at your disposal 24 hours every day on 902 100 079. Also on the social networks, on Twitter, Facebook , and at [email protected].

New distance banking services: BS Online and BS Mobile

 

The integration of Lloyds Bank International into the Banco Sabadell group will improve our capacity for customer service and attention. On a distance banking level, we inform you that the online banking service will be incorporated into the Banco Sabadell distance banking service, known as BS Online. We invite you to discover all the new features that you will find at http://www.bancsabadell.com.

Access to BS Online Corporate

If you cannot visualise the document correctly, please consult this link.

It is very important that you bear in mind that from 15 march, the day that the Lloyds Bank International computer systems will be integrated into those of the Banco Sabadell group, all accesses via online banking contracts signed in the name of legal persons, companies,will cease to be operative.

New services for BS Mobile, the Banco Sabadell app for smartphones and tablets

 

We are pleased to present the new BS Mobile service, which from 15 March will allow you to conduct your usual transactions from your mobile device via the Internet, wherever you are and whatever the time of day. If you cannot view it on your device, please access this link.

New distance banking services

We are pleased to present to you the main new features of the Banco Sabadell distance banking service which will be available from 16 march and that you can consult in the document linked at the start of this article. In addition, from the said date, you will have our customer service at your disposal 24 hours a day, 365 days a year.

The Banco Sabadell’s online banking service, BS Online, is split into two independent access, one for personal banking customers and the other for companies. If you have both personal and company accounts, you will have two code cards and will be able to operate via both services. For more information you can consult this article. 

 

New Banco Sabadell Distance Banking Cards

Banco Sabadell has started sending customers packs containing a letter and card for its Distance Banking service. When you receive the letter with the code card attached, you should activate the card. To do so, please follow the steps below:  

Integration of Online Banking into BS Online

Due to the forthcoming integration of the computer systems of Lloyds Bank International into the Banco Sabadell group, we inform you that from 15 march you will be able to access in order to consult and operate with all your accounts, whether originating from Banco Sabadell or LloydsBank International, through the same access and code card that you currently use for  BS Online. Therefore, your current Online Banking signatures system will cease to be valid from that same date.